Updates to Our Terms of Service and Privacy Policy

29 May 2025

We’ve made updates to our Terms of Service (“Terms”) and Privacy Policy. These updates are part of our ongoing efforts to provide transparent information about how you can use our services and how we handle your personal data. These updates won’t affect your account or your use of the service.

Below is the summary of the key changes.

Terms of Use

• We’ve updated the dispute resolution section to implement a new arbitration procedure governed by the National Arbitration and Mediation rules. We also clarified the process for opting out and the standards and procedures for arbitration.
• The governing law has been updated to the laws of the State of Florida.
• We have refined several details concerning both your and our legal rights, such as providing clarification on liability, disclaimers, your obligation to cover certain costs (indemnity), and how we may use the content and feedback you provide.
• For our users in the European Economic Area (EEA) or UK, we have clarified where disputes will be resolved and which laws will apply.
• We have also made general improvements to the Terms by rewording and rearranging sections to make them easier to understand and to ensure our Terms reflect the current legal and regulatory frameworks we work within.

24th of September

Text messaging

By submitting your telephone number and/or agreeing to receive text messages and calls from us (together “Communication”), you expressly consent to receive non-marketing text messages and calls from us, including text messages and calls which may utilize or be sent using an automated system, an autodialer, an automated system for the selection and/or dialing of telephone numbers, an automatic telephone dialing system (“ATDS”), and/or any other type of systems, softwares, hardwares, or machines (no matter how they may be named or classified, and whether used alone or in conjunction with one another) that may use an automated procedure or process for sending messages, at the mobile telephone number associated with your opt-in. You may opt‑out of these Communications at any time, and your consent to receive Communications is not required and is not a condition to purchase any goods or services.

Purpose of SMS
We may send you text messages to assist with your support request—for example, to confirm your email address or clarify details you have provided. These messages are informational only and will never be used for marketing or promotional purposes.

Opt-In and Consent

By providing your phone number and opting into our SMS notifications, you confirm that  you are the owner or authorized user of the phone number provided. 

By calling or contacting our support number, you agree that we may send a follow-up text message  if it is needed to address your request. Your consent to receive  such text messages (SMS, MMS). Consent is not required to make any purchase from us.

Opt-Out Instructions

Your consent to receive text messages is entirely voluntary. You may opt-out at any  time: 

○  To stop receiving messages, reply “STOP”, to any SMS message from us. 

○  You may also email us at support@wisey.app or app.support@wisey.app with your opt-out request. 

After you opt out, you will receive a final confirmation message, and no further  messages will be sent to your number unless you re-enroll. 

Privacy Policy

• We’ve added a separate section for US consumers in order to reflect the changes brought by state-specific privacy regulations in the US. It provides details on what personal information we collect and share with third parties, for what purposes, and the privacy rights of the US consumers.
• We've clarified the list of types of personal data we collect when you use our service and the third parties with whom we may share it.

The updated Terms and Privacy Policy are effective immediately for new users, and will take effect for existing users on 11 June 2025. 

You don’t have to do anything to accept these changes. By continuing to use our services, you agree to our updated Terms and Privacy Policy. If you have concerns, we encourage you to contact us at support@wisey.app or app.support@wisey.app. Should you ultimately decide not to accept the changes, you have the option to discontinue use and close your account.

24th Of September 2025

For SMS communications, we use Twilio, a cloud communications platform. By calling our support number, you agree that we may follow up with an SMS if needed. We may send you SMS only to help with your support request (for example, to confirm your email or clarify details). These texts are informational only and are never used for marketing or promotions. To learn more, please visit Twilio Privacy Policy.

communication service providers (Zendesk, Reteno, Twilio)